管家婆精选心水资料站

保险呼叫中心解决方案
保险行业呼叫中心方案
汽车4S店呼叫中心解决方案
汽车4S店呼叫中心解决方案
行业背景

JINNIANLAI,SUIZHEQICHEJIXIANGGUANXINGYEXUNSUFAZHAN,QIZHENGTIYEWUFANWEIYUELAIYUEGUANG,TONGSHIKEHUQUNTIYEZAIXUNSUZENGZHANG。KEHUZAIJIESHOUQICHE4SDIANWEIQITIGONGDUOYANGHUADEFUWUTONGSHI,GENGXIWANGNENGTIGONGYIXIEGEXINGHUADEFUWUJIYIZHANSHIDEJIEJUEFANGAN。 HUJIAOZHONGXIN,ZUOWEIZUIZHIJIEZUIBIANJIEDEGOUTONGSHOUDUAN,KEYIDAIJIKEHUZUIZHIGUANDEFUWUGANSHOU,BINGQIESHENTOUZAIZHENGGESHOUQIAN、SHOUZHONGHESHOUHOUDEZHENGGEFUWUGUOCHENGZHONG,ZHIJIEYINGXIANGDAOKEHUDUIQIYEDEMANYIDUHEGONGSIZHENGTIFUWUSHOURUSHUIPING。

需求及挑战

管家婆精选心水资料站 QICHE4SDIANSHIJIQICHEXIAOSHOU、WEIXIU、PEIJIANHEXINXIFUWUWEIYITIDEXIAOSHOUDIAN,JINGYINGDEYEWUBAOKUO:XINCHEFABU(FUZEKEHUDIANHUAZIXUN)、DUOGEPINPAIDEQICHEXIAOSHOU、ERSHOUCHEJIAOYI、DAILIKEHUXINCHESHANGPAI、DAILIDUOJIAQICHEBAOXIANYEWU、QICHEDAIKUAN、QICHELINGPEIJIANXIAOSHOU、QICHEJIUYUAN、CHELIANGBAOXIAN、QICHEBAOYANG、QICHEWEIXIU、CHEYOUJULEBUDENGSHIJIXIANGYEWU。QICHE4SDIANZHUYAOKAOFUWUHUODELIRUN,YINCI,FUWUDEHAOHUAIZHIJIEYINGXIANGDAOQIYEDELIYI。

QICHE4SDIANDEXUQIUYESHIZAIYURUHEYOUXIAODIGUANLIKEHUHETIGAOFUWUZHILIANG。MUQIANMIANLINDEZHUYAOWENTI:

管家婆精选心水资料站RUHETONGYIFUWUREXIANHAOMA,BIANYUKEHUJIYI,TISHENGQIYEXINGXIANG。

FUWUBIAOZHUNBUTONGYI,GEBUMENQUEFAGOUTONGYUXINXIXIETONG,KEHUFUWUNEIRONGBUYIZHI。

GOUTONGGUOCHENGQUEFAJILUPINGZHENG,QUEFAJIANKONGHEKAOHESHOUDUAN,BULIYUYUANGONGGUANLIHEFUWUZHILIANGBAOZHANG。

管家婆精选心水资料站KEHUZILIAOGUANLIBUZHUANYE,ZHENGHEKEHUXINXI、CHELIANGXINXI、FUWUJILUNENGLIYOUXIAN。

管家婆精选心水资料站QUESHAOKEHUGENJINGUANLIGONGJU,FUWUGENJINBUJISHI、QUANMIAN,KEHULIUSHIDA。

解决方案
01

TONGYIREXIANHAOMA

管家婆精选心水资料站 ZUOWEIKEHUFUWUDETONGYIRUKOU,QIYEKEDUIWAIZHANSHITONGYIGUHUAHAOMAHUO400HAOMA。TONGYIREXIANHAOMA,BUJINBIANYUKEHUJIYI,KUAISUDEDAOFUWUXIANGYING,TONGSHIYEYOULIYUQIYEDEFUWUGUANLI。HUJIAOZHONGXINPINGTAIZHICHITONGYIHAOMAHURUHUCHU,ZHIXUZAIHURUHUCHULUYOUGUANLIZHONGYIJIANSHEZHI。

02

ZHINENGLUYOU

管家婆精选心水资料站 ZHINENGLUYOUZUOWEIHUJIAOZHONGXINDETESEGONGNENG,KESHIXIANLAIDIANZHINENGFENPEI。TONGGUOHOUTAIKEHULEIXINGDINGYI,KEYIRANGKEHULAIDIANJIFENPEIZHIXIANGYINGKEFUJIETING,TONGSHIKEFURENYUANTONGGUOLAIDIANDANPINGJISHIKEZHIKEHUHECHEXINGXINXI,SHENZHISUOYAOZIXUNDEWENTILEIXING。LIRUVIPKEHUZHIJIEJIERUZHUANSHUZUOXI,WUXUDENGDAIHEYUYINDAOHANG。ANKEHUGUISHUZHUANJIEZHIXIANGYINGKEFUZUOXI,FANGZHIZHUANGDANHUOFUWUKOUJINGBUTONGYI。ANTONGHUAJILUZIDONGZHUANJIEZHIDUIYINGZUOXIJIETING,RUZHIJIEJIERUSHANGCITONGHUAZUOXI。

03

TONGHUALUYIN

TONGHUALUYINJISHIKEHUFUWUZHILIANGBAOZHANGDEZHUYAOSHOUDUAN,YESHIBIMIANFUWUJIUFENDEFANGSHIZHIYI。HUJIAOZHONGXINXITONGWUXUTIANJIARENHEQITASHEBEI,JIKEDUIJINGGUOXITONGDESUOYOUTONGHUA,BAOKUOYONGHUHURU、ZUOXIDAIBIAOHUCHU、FENJIHUBODETONGHUAJINXINGSHISHILUYIN。XITONGDELUYINWENJIANYUTONGHUAJILUJINMIGUANLIAN,ZAIMEIYIXIANGTONGHUAJILUHOU,ZUOXIDAIBIAOKEDIANJIZAIXIANSHOUTINGGAITONGHUADELUYIN,YEKEDUILUYINWENJIANXIAZAIHOUSHOUTING。

04

YIDONGYINGYONG

ZHENDUI4SDIANXIAOSHOURENYUANYONGYOUYIDONGBANGONGDEXUQIU,DANTONGSHISHIXIANHUJIAOZHONGXINDUIYUANGONGDETONGYIGUANLI,HUJIAOZHONGXINZHICHIGUOJIBIAOZHUNSIPXIEYI,YIDONGAPP(RUANDIANHUAZHONGDUAN)ANZHUANGDAOYIDONGSHOUJISHANG,BINGTONGGUOWIFIYISIPXIEYIDEXINGSHIZHUCEDAOHUJIAOZHONGXINXITONG,ZHEIYANGJIUKEYISHIXIANYIDONGBANGONGRENYUANDAJIEDIANHUAJUNTONGGUOHUJIAOZHONGXINCHUJU,SHIXIANTONGYIDETONGHUAGUANLI。

05

ZHENGHEXINMEITIYINGXIAO

管家婆精选心水资料站 WEILEQUANMIANTISHENGKEHUFUWUZHILIANG,RANGKEHUKEYITONGGUODUOZHONGQUDAOHUODEQUANFANGWEIDEFUWUTIYAN,QICHE4SDIANHUJIAOZHONGXINCHULEDUIJIEDIANHUA、DUANXIN、YOUJIANGONGNENGWAI,HAIZHENGHEKAIFALESHOUJIAPP、WEIXINGUANLIMOKUAI。TONGGUOAPP、WEIXIN,CHEZHUSHIXIANYIJIANCHEJIAN,SUISHISUIDIHUOQUYANGCHEYONGCHEFUWU,TONGSHI4SDIANYEKEYIGENGHAODIWEIHUKEHUGUANXIN,KAIZHANXINMEITIYINGXIAO。。

06

KEHUZILIAOGUANLI

TONGGUODUIQICHE4SDIANYUNYINGMOSHIDESHENRULEJIEHEYEWUXUQIUDESHENRUDIAOYAN,WOGONGSIZIZHUYANFALEYITAOJINENGTISHENGKEHUTIYAN,YOUNENGZUIDACHENGDUDAIJIQIYECHIXUYINGLIDEKEHUGUANLIXITONG。QICHE4SDIANCRMXITONG,KEYITONGYIGUANLIKEHUDEJIBENXINXI、CHELIANGXINXI、YIJIWEIRAOCHEZHUHECHELIANGDEYEWUXINXI。XITONGYIWEIQIYEDAILAICHIXUYINGLIWEIHEXINSHEJIYUANZE,GONGNENGMOKUAIJIAGOUQINGXI,SHIYONGCAOZUOJIANDAN。

07

ZHUDONGHUIFANGGENJIN

管家婆精选心水资料站 SUIZHE4SDIANFUWUZHILIANGDETIGAO,WEIKEHUTIGONGDEFUWUZHONGLEIYEXUYAOJINYIBUDEFENGFU,BUJINXUYAOZAIKEHUGOUMAICHELIANGSHITIGONGFUWU,HAIXUYAOTIGONGQUANFANGWEIDE、QUANTIANHOUDE、GENGYOUZHIDEFUWU,LIRU:JIERIWENHOU、BAOXIUBAOYANGTIXING,BAOXIANTUIJIANDENGDENG。HUJIAOZHONGXINYEWUXITONGSHEZHIZIDONGTIXINGJINXINGSHOUHOUFUWU,RUHUODONGTONGZHI、SHENGRIZHUFU、JIERIWENHOU,DINGQIWEIXIUBAOYANG,YUYUETIXING、KEHUDINGQIHUIFANGDENG。

08

TOUSUJIANYI

TONGGUOHUJIAOZHONGXINJIANLIYIGETOUSUSHOULIBUMEN,KEHUKEYIDUIXIAOSHOURENYUAN、FUWURENYUAN、FUWUZHILIANG、FUWUNEIRONGDENGJINXINGPINGJIAHEJIANYI。HUJIAOZHONGXINBUJINSHIYIGETONGYISHOULIRUKOU,TONGSHIYEKEYICHULIJIANGUANMEIYIGETOUSUJIANYIGONGDAN。JISHICHULIKEHUDETOUSUJIANYI,BINGJIYIMANYIDEHUIFANGFANKUI,CONGERGENGHAODETISHENG4SDIANDEFUWUZHILIANG,SHULIPINPAIXINGXIANG。

09

DAOLUJIUYUAN

QICHE4SDIANHUJIAOZHONGXINJUBEIDAOLUJIUYUANSHOULIGUANLIGONGNENG。RUGUOYONGHUYUDAOCHELIANGGUZHANG、CHELIANGSUNHUAIHUOQITAJINJIQINGKUANG,TONGGUOBODAFUWUREXIANHUOSHIYONGAPPYIJIANJIUYUAN,JIKEHUODEQICHE4SDIANJIUYUANSHOULI。XITONGKEGENJUKEHULAIDIANHESHOUJIWEIZHIXINXI,XUNSUSHENGCHENGJIUYUANGONGDAN。

行业价值
提升客户服务体验和满意度
客户可以通过热线电话、手机APP、微信等途径,7*24小时随时随地主动获得爱车相关服务,同时也得到汽车4S店及时周到的各类关怀问候,服务体验与满意度自然不言而喻。
实现可持续盈利
充分挖掘客户价值,实现可持续盈利 完善的客户关系管理信息,持续的回访跟进,充分挖掘客户的每一次爱车消费,企业可以获得长期的最大化盈利。
优化流程/提高效率/节省成本
优化管理流程,提高工作效率,节省运营成本 呼叫中心自动化的业务提醒,灵活的部门架设和管理,智能化的工单受理流程,极大地提高了各部门间的协同工作和受理效率。
其他行业解决方案

金融保险呼叫中心

教育培训呼叫中心

物业管理呼叫中心

医疗保健呼叫中心

汽车4S店呼叫中心

政务服务呼叫中心

酒店餐饮呼叫中心

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